Motor claims not involve with another party that do not require adjuster to investigate at the scene of the car accident. This consists of accidents that do not involve another party and with minor damages from accidentally bumping into a wall, or hitting a pole. In such claims, the driver of the insured vehicle can send the damaged vehicle for repairs at any of the In-Network Garages before the expiry date of the policy.

• Prepare all the required documents that include a copy of the driver’s license, copy of vehicle registration, copy of insurance policy, copy of third party claims report and/or copy of Police report.
• Call to make an appointment with the selected In-Network garage before bringing the vehicle over for repairs.
• Make a report at the In-Network garage by filling up a claim form. The garage will automatically save it into the online claim system to receive the claim number.

You also have the choice of repairing your vehicle at a garage that is not listed in your insurance contract. For vehicle repairs at garages not included in the In-Network Garages, please refer to the below:

• 1st part: The Company will only approve repair cost quotation from garages not listed in the contract that is equivalent to the cost if repaired at any In-Network Garages. Should there be a difference in the repair costs, the differences will be bear by the Insured. For cases where spare parts are needed, the cost of spare parts submitted by the shop not listed in the insurance contract must be equal to the cost of similar spare parts sold by garages that are within the contract.
• 2nd part: The Insured or the owner of the vehicle will solely be responsible for contacting the garages outside of the In-Network Garage list and negotiating the cost of repairs involved themselves.

Action steps

• The Insured or the owner of the vehicle must bring the insured vehicle or the other party's vehicle together with the repair cost quotation and come to an agreement on the repair cost at the Company's office or branch.
• Please prepare the following required documents: copy of the vehicle registration, copy of driver's license, copy of ID card or copy of passport (for foreigners). In case of power of attorney, please prepare power of attorney set of the grantor and grantee and/or copy of the bank book if receiving payment via money transfer.
• In the case where you prefer to repair your vehicle at a garage outside the In-Network Garage list, the Company will arrange for an adjuster to approve the quoted repair cost at the centre.
• If you are not able to be present in-person, you have the option of delegating the authority to others to act on your behalf.

Claims reimbursement document:

• Claim approval document or Letter of claims agreement
• Repaired Receipt
• Vehicle Receipt Certificate
• Copy of ID card or copy of passport (for foreigners) from the person who received the car
• Copy of ID card or copy of passport (for foreigners) from car owner (in case of juristic person, Business Registration Certificate
• Copy of bank account of the reimbursement recipient
• Photos of repaired car (during repair process, after the repair and salvage spare parts)
• If you are not available to submit document in our office, power of attorney is acceptable. 

Period of claims reimbursement

Within 15 days from receipt of complete set of required document.

How to contact the company

LMG Insurance Public Company Limited

Address: 14^th floor, Jasmine City Building,

2 Soi Sukhumvit 23, Sukhumvit Road, 

Klongtoey Nuea, Wattana, Bangkok 10110

Phone number 0 2661 6000 or hotline 1790 

Contacted person

Disclaimers

The Company reserves the right to make changes to the services and conditions without any prior notice.