FAQs of Pocket by LMG's Service Channel Change to Main Corporate Website

Frequently Asked Questions (FAQs) regarding the Service Channel Migration to LMG Insurance Public Company Limited's website www.lmginsurance.co.th.

 

1. Why is Pocket by LMG transitioning its service channel to www.lmginsurance.co.th?

• The objective of this service channel migration is to enhance service efficiency and provide all customers with an improved overall experience.

 

2. Will this service channel change affect my insurance coverage?

• This change only affects the service channel. The insurance policy issued by LMG Insurance Public Company Limited remains fully valid and will continue to provide coverage without interruption.

 

3. Do I need to make any amendments or changes to my policy?

• No amendments or changes are required. Your policy remains fully valid and continues to provide coverage in accordance with its terms and conditions.

 

4. Will my vehicle information still be retained?

• Your vehicle information will continue to be securely stored in the system in compliance with all relevant laws.

 

5. How can I check my car insurance premium?

• You can check your car insurance premium here.

 

6. Will my car insurance premium increase as a result of this change?

• This change in service channel will have no impact on the calculation of your car insurance premium.

 

7. Can I still renew my policy?

• You will still be able to renew your policy and receive the associated benefits as usual.

 

8. In the event of an accident, how can I make a car claim?

• Car claims can still be filed as normal. You may contact our Claims Service by calling 1790 and pressing 1, as before.

 

9. Can I still contact car insurance experts via the Line channel @pocketbylmg?

• Yes, you can still contact our car insurance experts through the Line channel @pocketbylmg as usual.

 

10. What should I do if I have further inquiries?

• You may contact our car insurance experts at Tel. 02 302 7788 or via the Line channel @pocketbylmg.

 

11. Are there any new services I will receive from the migration to the www.lmginsurance.co.th website?

• The migration to the www.lmginsurance.co.th website will grant you access to a wider range of information and services, including the option to purchase other types of insurance products in the future.

 

12. How can I be assured that my information is secure?

• LMG Insurance Public Company Limited maintains data security systems as required by law and international standards. Therefore, you can be confident that your information will be securely and confidentially maintained.